Hotel Zarauz - Zarautz

Cozy and Clean Stay!

The staff was super helpful and gave us great tips for free parking just a few minutes away. The room was huge, and we loved the classic decor with those fancy wooden floors 😍 Breakfast was decent, but could be yummier. Wi-fi wasn't the best, a bit annoying.

quiet hotel, located in an area not too central or too far away. close to the beach. hotel had an area to park behind and I did not pay anything to leave the car. I was able to leave it during the whole period I was there without a reservation. However, there are limited places, if you are lucky you find a place. I was able to get around by public transport without any problems from the place where the hotel was located. I was delighted to see that my single room had a balcony on which I could perfectly relax in the wind or rain. I had a fridge and a hairdryer, were very useful, also a big wardrobe where I could leave everything very well placed, even empty bags or suitcases. As it was in days of moderate-low affluence and not full even in Easter. price seemed to me very tight and correct, services exceeded my expectations. The hotel staff was very friendly at all times. at any time of the day. restaurant's menu was very good, I had dinner there one day. last night, for comfort and truth, I was very comfortable, Good wine, Next to the hotel reception there was a good room where you could relax and rest. good machine coffee... Thank you very much for making my stay very pleasant, quiet and comfortable.

Complete breakfast, but in certain products there could have been more variety, for example in the type of sausage to choose or types of bread or milk for coffee. There was no lactose-free milk, natural orange juice or wholemeal bread (or gluten-free option). The products they had for that reason I usually liked them very much, and for the nights I was at least there for me it was just right, necessary and practically perfect.

Perfect, nice location in the Thai jungle. Queen room with stunning views.

The spacious family room was perfect for us, and the kids loved the play areas. The communal lounge was inviting and cozy, making it a nice spot to unwind after a day at the beach.

The room was small but clean. Just a short walk from the beach and the town. Dogs are welcome which is essential for us.

For an impressive looking restaurant, the evening meal was very basic. Also, we were served one piece of fish, whereas the Spanish at the next table were served two. Also, we were offered three choices of dessert, and another table later received desserts we hadn't been offered.

In general, state of the hotel and room.

reception staff. They were not clear and their low availability to correct the "error". We had booked three single rooms (three pilgrims doing the North Way) and they made us go through three double rooms, that's how we paid for them (without any major problem on our part, we got the error of the booking, with the experience we have of travelling all three alone we assumed that that was how we had booked them). Assuming the alleged error on our part, two people who were at the reception desk were not clear; they confused our D. N. Is, distribution of the rooms and information we asked them for. truth is that it was sad the way we were being attended; in short, I think that, apart from giving us a clear example of what not to do, they should analyse their control of the environment (always trying to be fair, I think or I had the impression that one of the people, young, was in training and other person, older, was not as competent as to give the training "in situ" or to make it compatible with customer service. In conclusion, hotel was within reason; reception service left much to be desired. Best regards.

I stayed for 1 night in a Single Room. The location was excellent, super close to the beach and restaurants. The room wasvery comfy and tidy. I was accommodated without a reservation, great. Would definitely stay here again 😊

Units with stunning views😀

The hotel location is a major plus-just a short walk to the beach, super convenient. I appreciated the cleanliness of my Double or Twin Room, and the traditional decor with polished wooden floors added a cozy touch. Breakfast offered a decent selection, but the quality could use improvement. Parking was a bit of a hassle. While there were some free blue bays in the area, I struggled to find a spot on my first day. The wifi connection was pretty disappointing. It dropped frequently. The mattresses felt old and could use an upgrade for better comfort. All of this said, the stay was satisfactory for the price, especially given the location and cleanliness.

We had a great room on the top floor which was very comfortable, the hotel staff were very helpful and the restuarant excellent. We appreciated the excellent decoration of the public areas and the good location of this hotel

Very accommodating hotel; welcomed pets which was priority for us when booking

very good staff, and good value family meals.

Great location near the beach, just a quick 5-minute walk.

I was disappointed with the service we received. The check-in process was frustrating, and the staff appeared indifferent to our needs. The Wi-Fi connection was atrocious, dropping frequently.

The Hotel dasn,t have station place for all cars of visitors/

Great location, very nice rooms and bathrooms, very helpful staff, lovely area.